After Hours/Night-Time Cleaning

Cancellation Policy

After Hours Policy & Procedures, Terms & Conditions For any cleaning between 6:00 pm and 6:00 am we follow these rules to keep you, your animals and our staff safe. 1. After‑hours bookings must be confirmed in advance. 2. You provide clear access, unlock and lock‑up instructions (keys, codes, alarms, gates). 3. Adequate lighting and a safe work area are required at all times. 4. Animals must be safely contained as agreed before the visit. 5. We may stop work if conditions are unsafe or animals are aggressive. 6. We work as quietly as possible and follow any building or body corporate rules. 7. Alarm instructions must be clear and in writing before the visit. 8. The scope of work is agreed before arrival; extra tasks may cost more or be rebooked. 9. Standard cancellation terms apply; late cancellations or no‑access may incur a fee. 10. After‑hours, weekend and public holiday rates are higher than daytime rates. 11. We treat your home, business and animals with respect and expect the same for our staff. 12. Property Access: If I cannot enter the site at the agreed time, waiting time is taken from your booking. After 1 hour of no access, I will leave and charge the full fee. 13. Equipment: Clients are responsible for repair or replacement costs if my equipment is damaged by others on-site. 14. Conduct: I have a zero-tolerance policy for any form of abuse, threats, or harassment. Such behavior will result in immediate cancellation of work without a refund and may be reported to the police. Your safety and my safety are my top priorities at all times.