Domestic Human Home Cleaning

Cancellation Policy

Domestic Home Cleaning Policy & Procedures, Terms & Conditions 1. Bookings: Confirmed once date/time, areas, and price are agreed. Please advise pets, allergies, and priority areas. 2. Access: Keys/codes/parking instructions provided in advance. I’ll lock up on exit if needed. 3. Scope: Cleaning is completed to the agreed scope and time booked (e.g., bathrooms, kitchen, floors, dusting/wiping, tidying). 4. Not included: Mould remediation, hazardous waste/biohazards, high-level work needing special equipment. 5. Supplies: I supply standard products/equipment unless you request specific products (may need to be supplied by you). 6. Safety: Work is done only where it is safe. Please secure valuables and keep walkways clear; wet floors may occur. 7. Quality: Results depend on condition; heavy build-up and permanent stains may not fully remove. Report concerns within 24–48 hours. 8. Cancellations: Please give at least 24 hours' notice for all changes or cancellations. Late notice will incur the full-service fee. 9. Property Access: If I cannot enter the site at the agreed time, waiting time is taken from your booking. After 1 hour of no access, I will leave and charge the full fee. 10. Equipment: Clients are responsible for repair or replacement costs if my equipment is damaged by others on-site. 11. Conduct: I have a zero-tolerance policy for any form of abuse, threats, or harassment. Such behavior will result in immediate cancellation of work without a refund and may be reported to the police. Your safety and my safety are my top priorities at all times.